Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to gardening enthusiasts aged 18+ worldwide, excluding certain Asian and remote regions. You agree to provide accurate information when creating accounts or making purchases.

1.2 Intellectual Property Rights

All content on lawnandgardencareus.com, including product designs, text, graphics, and logos, is our property or licensed to us. You may not reproduce, distribute, or create derivative works without our written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our gardening tools, planters, and supplies. However, slight variations may occur in:

• Color due to monitor differences
• Size measurements (within 5% variance)
• Product packaging updates

2.2 Product Availability

Our inventory of garden beds, composters, and specialty tools fluctuates seasonally. If an item becomes unavailable after ordering, we’ll notify you within 24 hours with alternatives.

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept by sending a confirmation email. Processing takes 1-2 business days before shipping.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

3.3 Pricing and Taxes

All prices are in USD. International customers are responsible for any customs fees or import taxes in their country.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods for your garden essentials:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

4.2 Delivery Expectations

While we strive for timely delivery, factors like weather, customs, and carrier delays may affect delivery windows. Tracking information will be provided for all shipments.

5. Returns and Refunds

5.1 Return Eligibility

You may return most items within 15 days of delivery if:

• Item is unused and in original condition
• Original packaging is intact (tools/planters must be securely repackaged)
• Proof of purchase is provided

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Composters (potential biological contamination)
• Cut-Flower Supplies (perishable nature)
• Footwear & Clothing (unless unworn with tags)
• Opened houseplant supplies (soil, fertilizers)

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Wait for approval (2 business days)
3. Ship to: Garden Care Shop Returns, 4919 Yorkshire Circle, Groves, TX 77619

Return shipping costs are the customer’s responsibility unless the return results from our error.

5.4 Refund Processing

Refunds are issued within 3-5 business days after we receive and inspect your return. The original shipping fee is non-refundable unless the return is due to our error.

6. User Responsibilities

6.1 Account Security

You’re responsible for maintaining the confidentiality of your account credentials and all activities under your account.

6.2 Proper Product Use

Our gardening tools and supplies are designed for their intended purposes. Follow all manufacturer instructions and safety guidelines when using products.

6.3 Compliance with Laws

You agree to comply with all local regulations regarding the use of gardening supplies, especially when purchasing items like grow lights or greenhouse materials.

7. Limitation of Liability

Garden Care Shop shall not be liable for:

• Indirect, incidental, or consequential damages
• Issues arising from improper product use
• Events beyond our reasonable control (natural disasters, strikes, etc.)
• Third-party actions (carrier delays, payment processor issues)

Our maximum liability for any claim related to our products or services is limited to the purchase price paid.

8. Dispute Resolution

Any disputes shall first attempt resolution through good-faith negotiations. If unresolved, disputes will be settled in the courts of Jefferson County, Texas.

9. Policy Changes

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms or your garden orders:

Email: [email protected]
Mail: Garden Care Shop, 4919 Yorkshire Circle, Groves, TX 77619