At Garden Care Shop, we take pride in providing high-quality gardening products to help your green spaces thrive. While we carefully select and package every item, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as straightforward as our gardening tools.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original packaging must be intact (planters, tools, and supplies should be repackaged securely)
  • Proof of purchase is required (order number or receipt)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Composters (due to potential biological contamination)
  • Cut-Flower Supplies (perishable items)
  • Footwear & Clothing (hygiene reasons unless unworn with tags attached)
  • Houseplant Supplies (opened soil or fertilizer products)

If you receive a damaged or defective non-returnable item, please contact us immediately at [email protected].

Return Process

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order with your request using our Return Request Template below.
  2. Wait for Approval: Our garden-loving support team will review your request within 2 business days and provide return instructions.
  3. Package Your Item: Securely pack the item in its original packaging. For garden tools or planters, use adequate padding to prevent damage.
  4. Ship Your Return: Send the package to our returns center at:
    Garden Care Shop Returns
    4919 Yorkshire Circle
    Groves, TX 77619
    United States

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 5 business days.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Garden Care Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Item(s) to return/exchange: – [Product Name] – [Quantity] – [Reason for return/exchange] I have reviewed the return policy and confirm the item(s) are unused and in original condition with packaging intact. My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for [Product Name/SKU if known] [ ] Store credit Please let me know if you need any additional information. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is processed:

  • Timing: Refunds typically appear in your account within:
    • 3-5 business days for credit/debit cards
    • 24 hours for PayPal payments
  • Method: Refunds are issued to your original payment method. If paid with a gift card, store credit will be issued.
  • Amount: You’ll receive the item price minus any original shipping costs (unless the return is due to our error).

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item costs more, you’ll be invoiced for the difference
  • For lower-priced exchanges, we’ll refund the difference

To expedite the process, you may place a new order for the desired item while returning the original.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged item/package and your order number
  • We’ll arrange for a replacement or refund at no additional cost to you

Green Gardening Tip

Before returning an item, consider if it could be repurposed in your garden! Many of our products can find second lives as plant markers, decorative elements, or crafting materials. Let’s grow sustainably together.

For any questions about our returns policy, feel free to contact our customer care team at [email protected]. We’re here to help your garden – and your shopping experience – flourish.

Happy Gardening,
The Garden Care Shop Team