Welcome to Garden Care Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer care team at [email protected].
About Our Products
What types of gardening products do you offer?
We specialize in comprehensive gardening solutions including:
- Flower cultivation supplies (Amaryllis & Flowers, Cut-Flower Supplies)
- Garden structures (Elevated Garden Beds, Flower Supports & Trellises)
- Indoor gardening equipment (Grow Lights & Stands, Houseplant Supplies)
- Landscaping tools and accessories
- Seasonal preparation items (Bed Preparation Tools, Composters)
- And much more to support your gardening passion year-round
Are your products suitable for both beginners and experienced gardeners?
Absolutely! Our carefully curated selection includes products for all skill levels, from first-time plant parents to professional horticulturists. We offer everything from basic garden tools to specialized greenhouse supplies.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This will allow you to track orders, save your preferences, and enjoy faster checkout in the future.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. We never store complete credit card details on our servers.
Shipping & Delivery
Where do you ship?
We ship globally to most countries, excluding some Asian countries and remote locations. During checkout, our system will automatically verify if we can deliver to your address.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate): via DHL or FedEx, delivered in 10-15 business days after shipping (1-2 day processing)
- Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipping (1-2 day processing)
Note: Processing time is 1-2 business days for all orders.
How can I track my order?
All orders include tracking. You’ll receive a tracking number via email once your package ships, which you can use to monitor your garden essentials’ journey to your doorstep.
Do you offer expedited shipping?
Currently, we only offer the shipping methods listed above. We’ve optimized our standard shipping to be as efficient as possible for time-sensitive gardening projects.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. If any item doesn’t meet your expectations:
- Contact our customer care team to initiate the return
- Return the item in its original condition
- We’ll issue a refund upon receipt of the returned item
Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
What if my item arrives damaged?
We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund and cover return shipping costs in these cases.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Customer Support
How can I contact customer service?
Our dedicated gardening support team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our team operates Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major US holidays.
Where is Garden Care Shop located?
Our headquarters and warehouse are located at 4919 Yorkshire Circle, Groves, TX 77619, USA. All orders ship from this location.
From our garden to yours—we’re here to help your gardening dreams take root. Happy planting!